We offer a 30 day unconditional money back guarantee. We also offer a one year warranty against manufacturer defects.
If for any reason you are unsatisfied with our products within the first 30 days after purchase, please return it to your retailer for a refund. If you have any problems with our products during the one year warranty period, please return it to us postage paid and we will send you a replacement at no charge.
Our Damage Free Guarantee
We have the best guarantee in the industry, hands down. That is because we have the safest and best swabs on the market. This guarantee covers the consumer cleaning his or her own camera. We guarantee that they will not scratch or damage their sensor's coating if you follow our and/or your camera manufacturer’s instructions for cleaning your D-SLR sensor using our Alpha Premium Sensor Cleaning Swabs along with Gamma Optical Cleaning Fluid. Yes, our products are that good. We offer the same guarantee for our D-SLR Sensor Cleaning Brush™. Our damage free guarantee does not cover the SensorKlear® by LensPen®, nor does it cover using our Delta Optical Wipes for Sensor Cleaning. Due to the sensitivity of sensors with built-in image stabilization (like the Sony A7R II), these types of sensors are not covered by our “Damage Free Guarantee”.
To submit a claim, they will need to provide the following:
- Proof of purchase of our products from an authorized dealer
- The actual products used that they feel caused the damage
- The damaged camera with a fully charged battery
- RMA number obtained from us via phone or email
If it is determined that their sensor was damaged by our products while following our and/or the manufacturer's instructions, we will have your camera repaired at our expense. In most cases, we will have your camera sent straight to one of our two offices for inspection and repair.